Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
At Flower and Bloom Co, we love our products and want to be sure that you do to! In the event you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition.
Return Process. To return an item, please email customer service at FlowerandBloomCo@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Flower and Bloom Co
Attn: Returns RMA#
4702 Sandcastle Cir.
St. Augustine, FL 32084
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds. After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at flowerandbloomco@gmail.com
Items sent back to us without first requesting a return will not be accepted.
For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.
Questions. If you have any questions concerning our return policy, please contact us at:
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.